Refund policy

Dear customer, your satisfaction is our priority. Our refund policy aims to ensure a secure and peaceful shopping experience, while taking into account the unique nature of the second-hand (and clearance) products we offer. Please read our policy carefully before making a purchase.

1. Eligibility for Refund

1.1. Non-conforming Products : If the product received does not match its initial description or has major defects not mentioned in the listing, you are eligible for a refund.

1.2. Defective Products : If the product has serious malfunctions or quality issues not mentioned, please contact our customer service within 14 days to initiate a refund request.

1.3. Products damaged during transport : If the product arrives damaged due to transport, we ask you to take photos of the package and the product and contact our customer service within 48 hours.

2. Refund Conditions

2.1. Claim Period : You have a period of 14 days from the date of receipt to report any issues eligible for a refund.

2.2. Product Condition The product must be returned in the exact condition in which it was received. Any additional damage caused after receipt may affect eligibility for a refund.

2.3. Evidence and Justifications To support your refund request, we will ask you to provide clear photos of the product, a detailed description of the issue encountered, and, in some cases, a video demonstrating the malfunction.

3. Refund Process

3.1. Contacting Customer Service To initiate a refund, please contact our team using the following contact form https://foo.fr/contact with the information requested above. Our team will review your request and respond within 72 business hours.

3.2. Product Return If your request is approved, you will need to return the product in its original packaging, with all its accessories. Return shipping costs are the responsibility of the buyer.

3.3. Refund Processing Once the product is received and inspected, the refund will be processed within 10 business days. The refund will be made using the same payment method that was used for the purchase.

4. Exceptions and Non-Refundable Products

Some items are not eligible for a refund, including:

• Promotional products or marked as "Final Sale" at the time of purchase.
• Products damaged by the user after receipt.
• Hygiene or personal care products for health reasons.

5. Disputes and Conflict Resolution

In case of disagreement regarding a refund, we commit to reviewing each case individually to reach a fair solution. If no agreement can be reached, the customer may contact a consumer mediator for resolution.