Delivery policy

At Foo.fr, we do everything possible to ensure a reliable, fast, and environmentally friendly delivery experience. Here are the details of our delivery policy:

Shipping Times and Methods

  • Shipping Times : Orders are prepared and shipped within 48 hours after receiving your payment.
  • Available Carriers :
    When placing your order, you have the option to choose from the following carriers:
    • Mondial Relay
    • Chronopost
    • Colis Privé
    • Colissimo

They will be listed in ascending order of rates at the time of payment.

Whatever carrier you choose, you will receive a tracking link online as soon as your package is shipped, for precise tracking of your delivery.

Shipping Costs

Delivery costs include:

  • Packaging
  • Handling
  • Postal fees

These fees may include:

  • A fixed variable,
  • A fixed part, based on the weight or price of your order.

Recommendation:

To optimize your delivery costs, we advise you to group your purchases into a single order. Separate orders incur individual shipping fees for each.

Environmental Commitment

At Foo.fr, we are committed to reducing our environmental impact through responsible practices.

Eco-friendly packaging :

  • We use minimalist packaging, favoring recycled or reused materials.
  • Your invoices are sent exclusively by email to limit paper usage.
  • No unnecessary documents are added to your packages.

Reuse of boxes :

  • We reuse the sturdy boxes received from our suppliers for your orders.
  • If necessary, we prioritize packaging in recycled kraft or bubble wrap with recycled paper.

Ces initiatives nous permettent de contribuer à la préservation des ressources naturelles tout en garantissant la sécurité de vos produits.

Réception et Réclamations

À la réception de votre commande, nous vous recommandons de :

  1. Vérifier le contenu du colis pour vous assurer qu'il correspond à votre commande.
  2. Examiner l'état des produits afin de détecter d'éventuels dommages liés au transport.

En cas de problème :

Contactez notre service client via le formulaire de contact. Nous nous engageons à traiter vos réclamations dans les meilleurs délais.

Chez Foo.fr, nous combinons efficacité logistique et respect de l’environnement pour garantir votre satisfaction. Merci de nous faire confiance !